Support

Report an ad

How do I report an ad?

If an ad is offensive, misleading or not right for your age, email us at wordnswordsupport@gmail.com. Send a screenshot or describe the ad, and say roughly when you saw it. We review every report and, where Unity's tools allow, block that ad or advertiser in our game. In the game's settings, Privacy > Report an ad brings you here.

What is the Data Privacy icon in ads?

It's Unity's own tool; Unity serves the ads. Where an ad shows it, tap it to see what Unity holds about your device for this game, to turn off personal ads, or to ask Unity to delete that data.

Ads

Do I have to watch ads?

Ads that give you something (a second life, double coins, free coins, the day's relic) are always your choice. Ads between rounds never come in your first two weeks, nor before you have first won stop III, nor after you have bought anything in the game; then at most one every 90 seconds. No Ads ends those for good.

Can I turn off personal ads?

Yes: in the game's settings, Privacy > Personal ads, or Tracking in iOS Settings > Privacy & Security. Ads are personal only if both allow it. The change fully applies the next time you open the game. If you told the game you're under 18, ads are never personal. In the EU and EEA, the UK and Switzerland, turning Personal ads off turns off all ads. See the Privacy Policy.

I see no ads and no No Ads in the store. Why?

In the EU and EEA, the UK and Switzerland, the game shows ads only if you are 18 or older and allow them. Otherwise there are no ads, including the ones you choose, and nothing for No Ads to end. To answer again, use Privacy > Change age or Personal ads in the game's settings.

No Ads, Restore and purchases

How do I restore No Ads?

Open the game's settings, or The Ledger from the "+" by your coins, and tap Restore. No Ads comes back on any iPhone with the same Apple Account. Coins aren't restored: coin packs were added to your save when you bought them.

I bought something but didn't get it.

Close the game completely and open it again. The App Store delivers unfinished purchases when the game starts, and the game gives each one exactly once. If it still hasn't arrived, email us with the date of the purchase.

How do I get a refund?

Purchases are handled by Apple. Ask for a refund at reportaproblem.apple.com.

Your save, and deleting the game

I lost my save. Can you bring it back?

We can't. Your save is only on your phone: the game has no accounts and no cloud save, and nothing of it ever reaches us. If your iPhone is restored from a backup that holds the game, the save may come back with it. No Ads can always be restored (above); coins and progress can't. Game Center keeps only your best Vigil and your achievements, not the save.

I got a new phone. How do I keep my progress?

Move your iPhone's data to the new phone with Apple's own transfer or backup, which may bring the save along. The game can't move it by itself. Then use Restore for No Ads.

What happens if I delete the game?

That deletes the save from your phone: your stops, words, coins and longest Vigil. Purchases stay with your Apple Account, and No Ads can be restored after you install it again. Your best Vigil on Game Center's board and your achievements stay with your Game Center account.

Your data

How do I get a copy of my data, or delete it?

Email us at wordnswordsupport@gmail.com and say what you want; there's no form. We answer in writing within 30 days, for free, and we won't ask for an ID document. We hold very little: only your emails. Your progress is on your phone, and deleting the game deletes it.

What about the data Unity and Apple hold?

Ad data: tap the Data Privacy icon where an ad shows it, or email Unity at DPO@unity3d.com. We can also help you reach them. Apple: iOS Settings, or privacy.apple.com. Details are in the Privacy Policy.

How do I change my privacy choices?

In the game's settings, Privacy. Turn Personal ads on or off. Where the game asks your age, Change age lets you answer again. The policy and Report an ad are there too. Tracking is in iOS Settings > Privacy & Security > Tracking.

Notifications

How do I turn off notifications?

In the game's settings, Evening Bells; or in iOS Settings > Notifications > Word & Sword.

The headings on this site are set in Almendra by Ana Sanfelippo, under the SIL Open Font License (the licence).